Return Policy
Last updated: 21.12.2025
We take pride in the quality of our products. Because of this, we have a clear and fair refund policy to protect both our customers and our brand.
Returns & Refunds
We accept returns within 14 days of delivery under the following conditions:
- The item must be unworn, unwashed
- The item must be in original condition, with all tags attached
- Proof of purchase is required
If these conditions are not met, the return will be refused. No debates.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Limited drops or exclusive releases
- Custom or made-to-order products
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos.
If approved, we will offer:
- A replacement, or
- A full refund
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Refund Processing
Once your return is received and inspected, approved refunds will be processed within 5–10 business days to the original payment method.
How to Start a Return
Email us at lostera.brand@gmail.com
with:
- Your order number
- Reason for return
- Photos if applicable
Returns sent without approval may not be accepted.
Final Note
We reserve the right to refuse returns that show signs of wear, abuse, or creative interpretation of the rules.